Thursday, June 16, 2011

It seems that we're moving in the right direction.

But I'm not going to get my hopes up.  Yet. 

It looks like a strongly worded email worked?  I sent the email (see the post below) to the District Manager of Ryan Homes on Monday at 11am.  I still have not heard 1 single word from him.  I did, however, finally get phone calls from another guy from Ryan Homes who will be overseeing the rest of the work on our house and make sure things get finished up and FINALLY got a phone call from the person from the selection center.  It just took over a week AND this new guy telling her to call us to get that to happen. For reals???? 

I'm not gonna lie, I'm NOT happy that I still haven't heard from the District Manager.  What kind of customer service is that?  At the very least reply to my email to let me know you got it, return my phone calls, ACKNOWLEDGE that I'm contacting you!  I totally get that he's a busy guy - wouldn't want his job!  However, that's his job.  And my husband and I are paying a lot of money for a house that isn't the way its supposed to be.   I'm curious what got the ball email or the fact that I posted it on this blog. 

We'll be going to pick out the tile on Saturday, I hope.  That was basically the only option we were given so we're trying to squeeze it in among the million and ten other things we have going on that day.  It's going to take 6ish weeks for the tile to come in and once that happens they have to take out the old tub, put the new one in, redo the plumbing, then tile, then hook up shower head, etc.  It won't be a quick process.  Which is part of why I'm so irritated about everything up until this point taking so long.  I knew it wouldn't be a quick fix. 

I'm very appreciative and thankful for the new person, Steve, who will be working on things with us.  He assured me that he's going to try to get all of our outside issues taken care of as quickly as possible.  We did get our walkway repaired yesterday.  Of course it was right in the middle of our landscaping being installed.  It was fine, both the concrete guys and landscapers were easy going and willing to work around each other.  It just stinks because our landscapers have to come back today to finish the job because they couldn't finish the areas around where the sidewalk was repaired.  Which was exactly what I was trying to avoid from the very beginning when I told people MONTHS ago that we had landscaping scheduled.  Oh well, like I said, our landscapers are very flexible and easy to work with and willing to come back today.  For those in the Western NY area, we used Groundbreakers Landscaping.  They've been fantastic and VERY resonably priced.  I hope to take after pictures tonight and will post them soon.  They did a beautiful job and really worked with me to give me exactly what I wanted.  They have a website if you want to check them out.

1 comment:

  1. I'm glad to hear you are FINALLY getting results. But I'm with you. This should have NEVER taken so long to fix. I believe more than one person in Ryan dropped the ball. I cannot believe the manager has not contacted you yet. >=/ You are right. THAT is his job!!!

    I am so sorry to hear you have been through all this. I am glad to see it is FINALLY being dealt with, but I am also still holding my breath, HOPING that the rest of the process will go smoothly. GL! Keep us posted!